Landing a customer in a new market is hard. Keeping them is harder.

B2B exporters often focus on getting in the door — but churn, silence, or partner misalignment post-sale can quietly derail expansion. We help fix that.

Who This Is For

We work with B2B companies expanding into new geographies — whether that’s a new country, region, or vertical. You’ve landed a few deals or found traction through a partner, but now you're unsure what’s happening after the sale. That’s where retention risks grow — and where we help.

You’re a good fit if:

  • You don’t have a clear read on post-sale retention or partner follow-through

  • You don’t have full visibility into the post-sale experience — whether it’s delivered by your team or through partners

  • You want to stabilize what’s working before investing more in expansion

How We Start — and Where We Can Go From There

We begin with the Customer Success Health Check — a fast, low-risk diagnostic to uncover what’s happening after the sale. But that’s just the launch pad. From there, we partner with you to build the capabilities, systems, and alignment needed to retain and grow in new markets.

Whether it's customer journey design, partner enablement, segmentation, or a full post-sale strategy, we help turn early wins into lasting traction.

“A 5 % increase in customer retention can raise profits by 25–95 %.”

— Harvard Business Review

  • Customer Success Health Check

    A sharp, 1–2 week diagnostic that gives you a clear view of what’s really happening after the sale.

  • Deliverables

    Customer Journey Audit — See exactly where handoffs, lags, or confusion happen after the deal closes.

    Stakeholder Interviews — Hear directly from those on the ground: your team, reps, and in-market partners.

    Retention Risk Map — Aclear view of your biggest blind spots and points of friction.

    Action Plan — Fix fast. Prioritized wins plus next steps for longer-term traction.

  • What You’ll Walk Away With

    Post-Sale Clarity - A real-world view of what your customers and partners experience after the sale, and where value is falling short.

    Quick Wins - Immediate, low-lift fixes that make a measurable difference.

    A Smarter Journey - A clear path to align your team and partners over the first 180 days.

    A Scalable Strategy - A roadmap for growth-ready customer success systems.

Where We Can Go Next:

The Health Check is just the launch pad. Many clients continue into our Customer Success Accelerator, a modular support program that helps you:

  • Roll out improvements across teams and partners

  • Build onboarding, retention, or partner playbooks

  • Strengthen segmentation and success planning

  • Align customer success with market expansion strategy

What’s really happening after the deal closes?

Let’s take 30 minutes to walk through your post-sale customer experience and uncover blind spots, partner risks, or retention gaps.